Who are we?
Caterpillar Learners provides classes for parents and children where we share ideas and teaching for preparing children for school. We also provide a free Caterpillars Community group for members and a separate group for non-members where we provide free resources and advice.
How do we collect information from you?
We obtain information from you upon purchase or download of any Caterpillar Learners products or classes. We will receive this information verbally if you call us to make a purchase or when you agree to receive emails from us.
What type of information is collected from you?
The personal information we could collect includes; your name, address, email address and contact number. This may be over the phone or through our website. We do not store credit card details, any payments are taken through PayPal’s secure online payment system.
Our website includes links for you to access our social networking websites. As a result, we receive information about you when you choose to post or, otherwise share information about yourself. You can control this by adjusting your privacy settings on your social media account. When using these sites you are bound by their privacy agreements.
What do we do with the information that is collected from you?
We require this information to understand your needs and provide you with a better service. Below is a list of how we might use your information: For internal record keeping; we may use your information to improve our products and services. When products are ordered, we use your information to send you the products. Periodically, we may send you promotional emails about our new products, services or training courses, only if you have consented for us to do so. We send you blogs and newsletters if you have consented for us to do so.
Who has access to your information?
Only Caterpillar Learners head office have access to your information. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
How can you access and update your information?
Ensuring your information is up to date is very important. If any of the information you give us changes or becomes out of date you will need to inform us. Alternatively you can call +44 (0)7941 320527 or email firstname.lastname@example.org to notify us. Under the Data Protection Act 1998 you have the right to access any information we hold about you. If you wish to do so please get in touch with us on +44 (0)7941 320527 or email@example.com
What security precautions are in place to protect your information?
When you give us your personal information we ensure it is treated securely. Any personal information given out is locked away in a secure cabinet or stored on our secure server. We strive to protect all your personal information, however cannot guarantee the security of information you transmit to us, and you do so at your own risk. Once we receive your information, all the appropriate steps are in place to ensure it is stored safely.
We do not knowingly collect personal data online for children under the age of 13, except their name and age. If you become aware that a child has provided Caterpillar Learners with personal data without parental consent, please contact us on +44 (0)7941 320527 or firstname.lastname@example.org. If we become aware that a child under 13 has provided us with personal data without parental consent, we will take steps to remove the data.
Terms and Conditions and Complaints Policy and Procedure
In using this website you are deemed to have read and agreed to the following terms and conditions:
Caterpillar Learners are committed to protecting your privacy. Caterpillar Learners constantly review our systems and data to ensure the best possible service for our customers.
We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products.
Caterpillar Learners reserves the right to cancel classes. In the unlikely situation that this may occur you will receive a full refund or be transferred to another class. Caterpillar Learners cannot accept any liability for loss or damage of property, obligation derived from travel arrangements or disruption of the training due to circumstances beyond the control of Caterpillar Learners.
All class bookings are made online. For any questions, changes for your booking or cancellations, please contact email@example.com.
All Caterpillar learners products, including books, CDs, MP3s and print outs are copyrighted and cannot be reproduced, duplicated or copied in anyway.
UK deliveries should be received within 5 working days on receipt of your order. If your goods haven’t arrived within 2 weeks, please contact us immediately. We cannot accept responsibility for undelivered goods after this time limit.
Deliveries overseas will vary, standard delivery can take up to 4 weeks on receipt of your order.
If you would like parcels delivered quicker please contact us for details of this service. Postage charges will reflect this.
Postage will vary depending on the size of your order and what country it is being sent to. This will be added at checkout. You will need to enter your card details at check out to pay for any postage charges.
Before returning items please contact us on firstname.lastname@example.org to let us know what and why you want an exchange or return. In order to receive a refund, an item needs to be returned in perfect condition. We are unable to refund items if they are damaged or if the protective film is broken.
We offer a full refund guarantee on faulty items. Products must be returned in the original condition. Your refund will be made within 14 days of the returned item. We recommend you obtain proof of postage for returns.
Refunds will be made the same way you purchased an item e.g. if you paid by a card you will be refunded to that card.
Caterpillar Learners is committed to providing outstanding service for all customers.
If you are in anyway dissatisfied please contact Caterpillar Leraners by:
Phoning Caterpillar Learners Head Office – +44 (0)7941 320527;
Writing to Caterpillar Learners, 29 Stambourne Way, West Wickham, Kent, BR4 9NE England.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Caterpillar Learners.
License to use Website
You may view, download and print pages from our website, providing:
You do not republish or reproduce material from this website;
You do not duplicate, copy, sell, visit, or otherwise exploit our website or material on our website for a commercial purpose. If you wish to do so you will need to seek written consent.
Changes To This Agreement
We reserve the right, to modify or replace these Terms and Conditions by posting the updated terms on the website. Your continued use of the Caterpillar Learners website after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement occasionally for changes.